Frequently asked questions and answers Solicitor Portal

You can only log in if you have informed us that you want to use the portal. Are you registered for the portal but do you get an error when logging in? Please email a screenshot of the error to [email protected]. Include the date and exact time of the error.

Please email a screenshot of the error to [email protected]. Include the date and exact time of the error.

You can best use one of these browsers.

• Microsoft Edge
• Google Chrome
• Safari
• Mozilla Firefox

If you are inactive on the portal for 15 minutes or longer, you are logged out automatically. Changes may not be saved.

Did you or the Legal Aid Board (in Dutch: Raad voor Rechtsbijstand) inform the IND that you are authorised? Then the IND will list you as authorised representative as quickly as possible. It can take 24 hours until the authorisation has been processed. After that you will see the case in the portal.

Have you been authorised before or is it urgent? Please send an email to [email protected]. Include the case number and attach a confirmation of your previous authorisation.

We cannot add an extra email address for notifications. We advise you to log in on the portal regularly and check for new messages. Or have all emails from the IND forwarded to you. This is something the recipient of the notifications can also set themselves in Outlook.

Have you uploaded a case document in the portal? Then an IND staff member has to approve the case document first. This may take a couple of hours. After approval you will see the case document in the portal.

Is a case document still not visible after 24 hours? Then send an email to [email protected]. Include the case number and tell us which case document is missing in the overview.

You can still see the case and its case documents for 28 days after the decision. Do we issue a residence document to the applicant within those 28 days? Then the case is no longer visible in the portal after issuance of the residence document.

The portal is not meant to serve as an archive for closed cases. Therefore, it is important that you keep your own records. Is the asylum case still ongoing? Then you can download the case documents from the portal.

When a case is final, it is no longer visible in the portal. And you cannot upload case documents anymore. A case is set to closed 28 days after the decision, or earlier if we have issued a residence document to the applicant in the meantime.

After uploading a case document, you can download the confirmation in PDF. You will also receive an email confirmation of submitting a document for a case.

You can submit your changed details to The Netherlands Bar (in Dutch: Nederlandse Orde van Advocaten or NOvA). The IND is linked to the NOvA database. The portal mirrors the details present in the NOvA database.

You cannot send a message to an IND staff member via the portal.

It can take up to 20 minutes before the new case document is visible in the portal.

You are allowed to upload medical documents via the portal, but  after uploading you cannot see them in the portal yourself. This is not allowed by law.